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About Hosting

Web hosting is indisputably the most "invisible" critical aspect of web solutions. Invisible in the sense that, when it works as it should, no one even knows it's there (when was the last time you heard someone say, "Boy, that is a well-hosted web site!") On the other hand, when it does NOT work as it should, the site is invisible in every sense of the word! No one can get to it, no one can see it, no one can use it... it's as though it didn't exist.

Web hosting is the process of making your site available on the World Wide Web. Obviously this is a big responsibility and is not a task for amateurs. A hosting company must have a proven track record of meeting four core requirements:

  • An average 99.99% uptime
  • A fast, reliable connection to the Internet, capable of handling multiple simultaneous requests
  • Robust, powerful hardware and software on the server machines
  • A STRONG SECURITY POLICY!
After eight successful years in the web hosting business, AOWebs has such a track record.

The AOWebs Difference

PERSONALIZED SERVICE

Let's face it: Most web hosting providers are interested only in wholesale service. They make their money by sheer volume. The simple reality is that the customer is one of many hundreds. Ultimately, you are just a number.

The worst part of all is that most hosting companies today provide no telephone assistance whatsoever!!! That's right. Many don't even provide a phone number. Any questions you have or problems you may experience with your site must be handled entirely through email (and if your hosting company is also providing your email service, you're doubly sunk). Imagine your e-commerce site going down the day after Thanksgiving - the busiest shopping day of the year - and not coming back up until the following Monday! All that lost revenue, and you can do nothing but sweat it out, all the while a victim of someone else's timetable.

At AOWebs, we are available to answer your questions and address your concerns seven days a week, so you can rest assured that any problems with your site will be resolved within a matter of minutes rather than days. Or if you wish to speak with someone face-to-face, you are always welcome to visit us at our convenient location. And with us you are NEVER just a number. We are dedicated to your complete satisfaction.

INDUSTRY-STANDARD INFRASTRUCTURE

As mentioned above, we are always available to correct any problems that may arise with your web site. It should also be mentioned that, in the eight years that AOWebs has been hosting web sites, we have had an average of zero downtime. The reasons for this are as follows.

  • All our onsite hosting is done on Red Hat Linux-based systems, the industry standard in reliability and security. For more information, visit the Red Hat site at www.redhat.com
  • AOWebs has developed a proactive contingency plan for addressing problems before they arise. This includes the use of high-availability "clusters", in which backup servers will immediately take control of all web functions if the primary servers should fail, and the use of industry-grade uninterruptible power supplies on all systems.

INTEGRATED SOLUTIONS

Web hosting is not a solitary and discrete component of the web development process. It is very closely tied with other components, particularly programming. To illustrate this close tie, let's use the example of e-commerce. An e-commerce site requires a substantial amount of programming. You may find several "e-commerce solutions" or shopping cart packages on the web and figure that these will satisfy all your requirements.

Nothing could be further from the truth.

You see, an e-commerce site also requires connectivity to a database on the web server. Database creation and management is a very complex process in and of itself. Integrating a shopping cart or other e-commerce package with a database only adds many more layers of complexity. It is crucial, for reasons of efficiency and security, that the integration of software and server be seamless, and not rely on more intermediate steps than necessary.

Because AOWebs is a complete web solutions firm, we maintain the strongest degree of seamless integration possible. WE create the databases, WE write the programs that interact with those databases, and WE maintain full control of the hardware and software that powers it all. Nothing is "farmed out"; hence, nothing is left to chance.

For more information, please call us at (619) 267-2236, or email aoinfo@aowebs.com

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